prettylittlething.com Reviews

Regularly order from PLT - can’t fault them.
Just like everywhere, some things may be hit and miss when it comes to sizing or faulty items but its how its handled that counts!

Recieved an item that was unfortunatley faulty, all within a few hours, a lovely customer service agent - Kay - had rectified the issue. Super helpful, quick and easy.

Date of experience: 06 May 2024

Ordered a jumper an jogger set, it got delivered today and the jogger had a stain on. Not a problem it’s gonna happen from time to time, I emailed Kay responded and sorted my issue in under 24 hours so impressed how quick and easy it all was! Great customer service thank you so much!

Date of experience: 08 May 2024

Contacted about a missing item in my refund in the late evening and woke up at 7:30 with a quick response and further refund straight away for the correct items. Was in touch with Jennelyn C who had quick and friend customer service!

Date of experience: 09 May 2024

Excellent customer service!! Struggled to find my order number (possibly accidentally deleted my email) and I needed to return an item. Got in touch with PLT to see if they could help. Jennelyn C emailed back within 48 hours (after a bank holiday) and sorted the issue. Really impressed so the the prompt, helpful service.

Date of experience: 06 May 2024

Had an issue with a refund not being fully refunded. I sent them a message and their great agent Scent replied quickly and efficiently sorting my issue out straight away.

Date of experience: 08 May 2024

I had an issue with a faulty dress and the lovely Luzviminda R sorted the issue out very quickly for me. They were very helpful, polite and communicated very well making it a stress free process

Date of experience: 09 May 2024

I never expect much in terms on customer service from big brands but I am absolutely amazed by the service Therese provided to me today. I emailed late on Monday evening asking for some support with my refund and Therese had sorted it all out for me two hours before I had even woken up. Incredible turn around. I am so very happy with the service Therese has provided for me today- thank you so much you are a serious credit to your team.

Date of experience: 07 May 2024

Amazing customer service. Spoke with Cheney via Facebook who got my issue resolved in just one response, so efficient and helpful. Very helpful for all issues!

Date of experience: 09 May 2024

I shop from PLT now and then and most of the time I am satisfied with the quality of clothing and like the ranges they have.
However I have just opened my parcel to find stains and dirt marks !! It was in clear packing, looked brand new but clearly this is an item that’s been returned by another customer and then shipped off to me without it being looked at our cleaned again.

Pretty gross tbh, I’ll have to clean it myself before wearing but really shouldn’t have to. This is unhygienic.

Date of experience: 07 May 2024

I order every month once or twice and never been disappointed! Had trouble with 2 items out of 50 and been refunded straight away! Very good customer service and good quality… cnt wait for winter Collection 😂

Date of experience: 07 May 2024

I ordered a pair of boots that were my size however after wearing them 4 times they tragically injured my feet. I spoke to a colleague called Ryan M who helped me solve the issue and gave great customer support.

Date of experience: 07 May 2024

excellent customer service, was quick to answer back and resolve my problem. no waiting hours for a response so i can’t fault them and the staff are very friendly.

Date of experience: 08 May 2024

My package never arrived and I was concerned with how the process would go for replacing it. Lance was fast, direct, helpful, and handled my situation perfectly. I am grateful for his help and my problem resolved.

Date of experience: 06 May 2024

I had an issue with the delivery of my parcel , I emailed customer service and they were fantastic , they replied very fast , they dealt with my case quickly and efficiently . I love plt and shop online all the time I’ve never had any issue and when I have it’s quickly resolved 10/10

Date of experience: 06 May 2024

EXCELLENT CUSTOMER SERVICE

I had messaged through regarding returning my parcel as there was a fault with the QR view as Lance helped me out massively with allowing me to return my parcel with a new QR code.

Date of experience: 08 May 2024

I had a tiny issue with a return and Liezel helped me really quickly and efficiently. They were super friendly and professional and sorted the issue within a few hours. Thank you so much Liezel, you’re great!

Date of experience: 08 May 2024

I wrote a previous review regarding my issue and the reply was please get in touch. I have tried via email and Facebook. Both have been ignored. This company is not worth the bother, and I will not be using again, or recommending them. Worst customer service I've ever come across.

Date of experience: 01 May 2024

I made an order with PLT, the package was meant to be delivered on the Saturday. Didn’t show up or any card from post office (which on website said delivered to neighbour) got in contact with PLT. They check with post office etc. They help a lot to get this package to me.

Date of experience: 07 May 2024

I’ve received my order really fast before estimated time. The problem was that I received an item a little bit ripped and other item with the wrong color. When I used the live chat Jonathan was very helpful and could fix everything. They will refund me the amount of the ripped dress and will return the other item.

Date of experience: 06 May 2024

I ordered a top that totaled up to $16 including the shipping. When I received it I realized the bust portion sizing was way too small for the top. I was about to arrange a refund when I saw that they do not refund shipping in the USA AND they deduct $4 for the return of the item. So out of my $16 spent I'd only receive around $4 back, what a joke of a return policy.

Date of experience: 04 May 2024