prettylittlething.com Reviews

102,780  •  Excellent
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Regularly order from PLT

Regularly order from PLT - can’t fault them.
Just like everywhere, some things may be hit and miss when it comes to sizing or faulty items but its how its handled that counts!

Recieved an item that was unfortunatley faulty, all within a few hours, a lovely customer service agent - Kay - had rectified the issue. Super helpful, quick and easy.

Date of experience: 06 May 2024

Reply from prettylittlething.com

Good morning Rhea,

Thank you for taking the time to leave us your review and we appreciate your feedback regarding Kay's customer service.

I'm pleased they were able to assist with your faulty item and ensure all was resolved for you.

I'll be sure to pass this review over on your behalf and I hope you have a lovely day, take care! - Jade J

Rated 5 out of 5 stars

Excellent customer service!

Excellent customer service!! Struggled to find my order number (possibly accidentally deleted my email) and I needed to return an item. Got in touch with PLT to see if they could help. Jennelyn C emailed back within 48 hours (after a bank holiday) and sorted the issue. Really impressed so the the prompt, helpful service.

Date of experience: 06 May 2024

Reply from prettylittlething.com

Good morning Jen,

Thank you for taking the time to leave us your review and we appreciate your feedback regarding Jennelyn's customer service.

I'm pleased they were able to assist with your returns query and ensure all was resolved for you.

I'll be sure to pass this review over on your behalf and I hope you have a lovely day, take care! - Jade J

Rated 5 out of 5 stars

Fantastic Customer Service

I never expect much in terms on customer service from big brands but I am absolutely amazed by the service Therese provided to me today. I emailed late on Monday evening asking for some support with my refund and Therese had sorted it all out for me two hours before I had even woken up. Incredible turn around. I am so very happy with the service Therese has provided for me today- thank you so much you are a serious credit to your team.

Date of experience: 07 May 2024

Reply from prettylittlething.com

Hello Robyn,

Thank you for taking the time to leave us your review and we appreciate your feedback regarding Therese's customer service.

I'm pleased they were able to assist with your refund query and ensure all was resolved for you.

I'll be sure to pass this review over on your behalf and I hope you have a lovely day, take care! - Jade J

Rated 5 out of 5 stars

Best shop

I order every month once or twice and never been disappointed! Had trouble with 2 items out of 50 and been refunded straight away! Very good customer service and good quality… cnt wait for winter Collection 😂

Date of experience: 07 May 2024

Reply from prettylittlething.com

Hello Jenna-Ellen,

Thank you for taking the time to leave us your review and we appreciate your feedback regarding our team's customer service.

I'm pleased they were able to assist with your query and ensure all was resolved for you.

I'll be sure to pass this review over on your behalf and I hope you have a lovely day, take care! - Jade J

Rated 2 out of 5 stars

dirty clothes delivered

I shop from PLT now and then and most of the time I am satisfied with the quality of clothing and like the ranges they have.
However I have just opened my parcel to find stains and dirt marks !! It was in clear packing, looked brand new but clearly this is an item that’s been returned by another customer and then shipped off to me without it being looked at our cleaned again.

Pretty gross tbh, I’ll have to clean it myself before wearing but really shouldn’t have to. This is unhygienic.

Date of experience: 07 May 2024

Reply from prettylittlething.com

Hi Maddison

Thank you for this review, I'm sorry to hear your item arrived in this condition, I can definitely help you with this.

I've gone ahead and have sent you an email about this, please kindly keep an eye on your inbox, spam and junk folder for this.

Speak soon - Dean

Rated 5 out of 5 stars

Great customer service

I ordered a pair of boots that were my size however after wearing them 4 times they tragically injured my feet. I spoke to a colleague called Ryan M who helped me solve the issue and gave great customer support.

Date of experience: 07 May 2024

Reply from prettylittlething.com

Good morning Am,

Thank you for taking the time to leave us your review and we appreciate your feedback regarding Ryan's customer service.

I'm pleased they were able to assist with your boots and ensure all was resolved for you.

I'll be sure to pass this review over on your behalf and I hope you have a lovely day, take care! - Jade J

Rated 5 out of 5 stars

Liezel was great!

I had a tiny issue with a return and Liezel helped me really quickly and efficiently. They were super friendly and professional and sorted the issue within a few hours. Thank you so much Liezel, you’re great!

Date of experience: 08 May 2024

Reply from prettylittlething.com

Good afternoon Jay,

Thank you for taking the time to leave your review, we do appreciate your custom and feedback.

It's great to hear of the quick and efficient service you received from Laiza when you reached out to us for assistance, I will be sure to pass your kind feedback over to her too.

Take care,
Fiona

Rated 5 out of 5 stars

Missing Package- Thank you Lance!

My package never arrived and I was concerned with how the process would go for replacing it. Lance was fast, direct, helpful, and handled my situation perfectly. I am grateful for his help and my problem resolved.

Date of experience: 06 May 2024

Reply from prettylittlething.com

Good morning Emily,

Thank you for taking the time to leave us your review and we appreciate your feedback regarding Lance's customer service.

I'm pleased they were able to assist with your order query and ensure all was resolved for you.

I'll be sure to pass this review over on your behalf and I hope you have a lovely day, take care! - Jade J

Rated 5 out of 5 stars

I had an issue with the delivery of my…

I had an issue with the delivery of my parcel , I emailed customer service and they were fantastic , they replied very fast , they dealt with my case quickly and efficiently . I love plt and shop online all the time I’ve never had any issue and when I have it’s quickly resolved 10/10

Date of experience: 06 May 2024

Reply from prettylittlething.com

Good morning Katie,

Thank you for taking the time to leave us your review and we appreciate your feedback regarding our team's customer service.

I'm pleased they were able to assist with your delivery query and ensure all was resolved for you.

I'll be sure to pass this review over on your behalf and I hope you have a lovely day, take care! - Jade J

Rated 5 out of 5 stars

Delivery didn’t show

I made an order with PLT, the package was meant to be delivered on the Saturday. Didn’t show up or any card from post office (which on website said delivered to neighbour) got in contact with PLT. They check with post office etc. They help a lot to get this package to me.

Date of experience: 07 May 2024

Reply from prettylittlething.com

Good afternoon Kendra,

Thank you for taking the time to leave your review, we do appreciate your custom and feedback.

It's great to hear of the quick and efficient service you received from our team when you reached out to us for assistance, I will be sure to pass your kind feedback over to them too.

Take care,
Fiona

Rated 5 out of 5 stars

Problem fixed

I’ve received my order really fast before estimated time. The problem was that I received an item a little bit ripped and other item with the wrong color. When I used the live chat Jonathan was very helpful and could fix everything. They will refund me the amount of the ripped dress and will return the other item.

Date of experience: 06 May 2024

Reply from prettylittlething.com

Good morning Sana,

Thank you for taking the time to leave us your review and we appreciate your feedback regarding Jonathan's customer service.

I'm pleased they were able to assist with your order issues and ensure all was resolved for you, as well as advising accordingly regarding your incorrect item.

I'll be sure to pass this review over on your behalf and I hope you have a lovely day, take care! - Jade J

Rated 4 out of 5 stars

EXCELLENT CUSTOMER SERVICE

EXCELLENT CUSTOMER SERVICE

I had messaged through regarding returning my parcel as there was a fault with the QR view as Lance helped me out massively with allowing me to return my parcel with a new QR code.

Date of experience: 08 May 2024

Reply from prettylittlething.com

Good afternoon Hannah,

Thank you for taking the time to leave your review, we do appreciate your custom and feedback.

It's great to hear of the quick and efficient service you received from Lance when you reached out to us for assistance, I will be sure to pass your kind feedback over to him too.

Take care,
Fiona

Rated 5 out of 5 stars

Recently I’ve ordered sport leggings

Recently I’ve ordered sport leggings, however when I’ve put it on for the second time I’ve noticed the ladder. I got really upset as I just bought it, likely a lovely person named Marivic from customer service understood my point and was happy to help by sending me a new one. Thank you so much for your help Mirivic.

Date of experience: 06 May 2024

Reply from prettylittlething.com

Good morning Anna,

Thank you for taking the time to leave us your review and we appreciate your feedback regarding Marivic's customer service.

I understand how upset you must have been feeling about this and I'm pleased you were able to reach out, where Marivic could help to assist and ensure all was resolved for you.

I'll be sure to pass this review over on your behalf and I hope you have a lovely day, take care! - Jade J

Rated 1 out of 5 stars

Awful, absolutely awful

I wrote a previous review regarding my issue and the reply was please get in touch. I have tried via email and Facebook. Both have been ignored. This company is not worth the bother, and I will not be using again, or recommending them. Worst customer service I've ever come across.

Date of experience: 01 May 2024

Reply from prettylittlething.com

UPDATE; Thank you for further details.

I have gone ahead and refunded the delivery fee on your recent order, Hazel. This will reach your card account no later than May 14th.

Please note, this has been done so as a gesture of goodwill, and should you wish to benefit from your Royalty subscription, you will need to be logged into your account.

Thank you and take care.
-Stacy

-------------------------------------------------------------------


Hello Hazel,

Thanks for reaching back out, I am sorry to hear you have not heard back from the email or through the Facebook messenger when you have reached out.

I would love to assist you further with the issue, so I have sent through a request via Trustpilot, for you provide myself with further information so I can contact you directly.

Thanks
Samantha

Rated 1 out of 5 stars

I ordered a top that totaled up to $16…

I ordered a top that totaled up to $16 including the shipping. When I received it I realized the bust portion sizing was way too small for the top. I was about to arrange a refund when I saw that they do not refund shipping in the USA AND they deduct $4 for the return of the item. So out of my $16 spent I'd only receive around $4 back, what a joke of a return policy.

Date of experience: 04 May 2024

Reply from prettylittlething.com

Hi Awa

I am sorry to hear you are unhappy with the items in your order.
You are more than welcome to return any items that are unsuitable back to us for a refund, but if you believe your item to be defective in anyway, or feel the sizing is off, please contact our team here who will be able to advise further on this: https://www.prettylittlething.us/contact-us

Thank you
-Stacy

Rated 5 out of 5 stars

My teenagers love PLT clothes and…

My teenagers love PLT clothes and orders arrive really quickly and returns are easy. I recently returned 2 parcels together but one got separated. I wrote to PLT and Sabina helped look into for me and refunded the money for missing shoes I had returned.

Date of experience: 03 May 2024

Reply from prettylittlething.com

Hello Louise

Thank you for taking the time to leave us your review and I am sorry to hear of the trouble you had with your recent returns.
I am pleased you were able to reach out to the team, where Sabina could help to look into matters and ensure all was resolved for you. I'll be sure to pass this review over to Sabina on your behalf.

I hope you have a great day and take care!
-Stacy

Rated 5 out of 5 stars

Faulty item - Amazing service

I had an issue with one of my items having a slight defect and Therese was able to help find a solution which was quick & made the experience stress free for me as a customer! Thanks heaps Therese 😊

Date of experience: 07 May 2024

Reply from prettylittlething.com

Good morning April,

Thank you for taking the time to leave us your review and we appreciate your feedback regarding Theresa's customer service.

I'm pleased they were able to assist with your item query and ensure all was resolved for you.

I'll be sure to pass this review over on your behalf and I hope you have a lovely day, take care! - Jade J

Rated 5 out of 5 stars

I would highly recommend this company

I would highly recommend this company. I had problem with tracking my order and they fixed it as soon as possible .
The customer Service is very polite and helpful .

Date of experience: 07 May 2024

Reply from prettylittlething.com

Good afternoon Nancy,

Thank you for taking the time to leave your review, we do appreciate your custom and feedback.

It's great to hear of the quick and efficient service you received from our team when you reached out to us for assistance, I will be sure to pass your kind feedback over to them too.

Take care,
Fiona

Rated 5 out of 5 stars

Sorted my problem quickly

I got a very fast response and resolution to my query. My return tracking had never updated beyond the first stage. I waited the required time Evri states, then asked PLT to open an investigation. I was concerned as to how this would affect my refund. Within 48 hrs I had a response AND a refund. Thanks to Imogen who actioned my refund so quickly. Things go wrong with every company, some companies never fix it and never reply! But a good company resolves quickly with good communication. PLT have got this right.

Date of experience: 03 May 2024

Reply from prettylittlething.com

Hello Ruthie

Thank you for taking the time to leave us your review and I am sorry to hear of the trouble you had with your return not tracking as it should.
I am pleased you were able to reach out to the team, where Imogen could help to look into matters and ensure all was resolved for you. I'll be sure to pass this review over to Imogen on your behalf.

I hope you have a great day and take care!
-Stacy

Rated 5 out of 5 stars

Perfect return process

After receiving a damaged product and letting the company know, I received a very quick response (over a weekend) and another order with a replacement product, free of charge. Very happy with the fast and friendly customer service! The initial order also arrived much faster than anticipated.

Date of experience: 05 May 2024

Reply from prettylittlething.com

Hi Cara

Thank you for your 5* review! I am glad you reached out to us about your damaged item, and it's lovely to hear that the team was able to assist you with resolving this. I will certainly pass along your thanks.

Take care and have a lovely day!
-Stacy